Online Purchase

1. What payment types do you accept online? 

On payments can be securely made by credit card, VISA, Mastercard, Maestro, Sofort Banking, Ing Homepay, KBC/CBC, Belfius, Bancontact/MisterCash, iDEAL, Multibanco, Payshop, Boleto Bancario, Cielo, SDD SEPA, Sisal, or Przelewy24. Please contact our "Contact" page, our team should you have any further questions.

2. How can I check the status of my order? 

Upon reception of your order, Baobab Collection will send you an order number.
You may contact the following email address:
Further questions please include your order number in any inquiry so that we can more assist you in an efficient manner.

3. Is it possible to receive a gift wrap and a compliment note with my order? 

The Baobab Collection candles make great gifts, for others or even for yourself. With that in mind, it is possible to have a gift wrap by selecting that option when placing your order. For a highly personalised touch, it is possible to add a customised card to your order. 

4. Are the transactions processed on your website secured?

At Baobab Collection client confidentiality is a priority. A secure payment system has been put in place in order to protect every order.
All payments are processed via an external payment platform – Hipay, with 3D secure, a high-security payment system.

Moreover, you will be able to store your personal information (name, address, email, and purchase history) on your account and save time during your next purchase. 

5. When will my credit card be charged? 

In order to guarantee a seamless transaction, your credit card will be charged when your order is being sent out to you.
That way, should a product not be immediately available, your credit card will only be charged when it becomes available and is being shipped to you.

6. Can I make online purchases? 

In order to make Baobab Collection products available to everyone, it is now possible to purchase them online on our e-commerce platform.

First select the product you are interested in and click on “add to cart.”
Once you have placed the items in your cart, visit the “Cart” page in order to review your order. You will be able to delete items from your cart should you wish to do so.

Now click on the “payment” button.
If this is your first order, please create an account by filling in your personal information.
If you have ordered Baobab Collection products online before, sign in with the email address and password you selected when you first created your account.

In order to complete your order, fill in your billing address, shipping address, and payment information.

Once the transaction has been confirmed, you will immediately receive a confirmation email with the details of your order.

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