1. Is it possible to return purchases made online through one of Baobab Collection’s retailers?

All purchases made online through other retailers cannot be exchanged or returned to Baobab Collection directly. To find out more about our return policy, please consult the “Returns” section of this FAQ.

2. May I return my order if I’m not satisfied with it? How to return my products?

At Baobab Collection, we always hope that you are happy with your order. If, however, this isn’t the case, you may return one or more of your products by following the instructions listed below.

You may only return your ordered items within 14 days of receiving the order. They must be in their original packaging, unopened and unused. You are also responsible for the shipping costs involved in returning these items. We will deduct the cost of shipping from the amount reimbursed to you upon reception of the returned items. 

Please follow the procedure :

Log onto your account, and proceed to the “Order History” page.

Select the order that you’d like to return, click on the items you’d like to return, and describe your reason for return in the “comments” section. Select the “Create a return slip” to confirm your request. 

As soon as we have approved your request, you will receive an email entitled “Awaiting return package.”

Print the return slip and place it inside the package.

Place the DPD label at the top of your package.

Make sure that the product is in its original packaging and condition.

Choose a drop-off location to ship out your package on the DPD website

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